White Paper Summary

Visionael IP Service Automation Suite:
The Heart of Any eTOM/ITIL Solution

Accelerated Pace of Change Requires Firm Grasp on Network Infrastructure

Summary:

Today's Communications Service Providers (CSPs) face a never ending array of challenges. Increased competition, reduced barriers to switching, and recent acquisitions have all contributed to the chaos as CSPs scramble to differentiate themselves with innovative service portfolios.

Rolling out a "greenfield" network or adapting an existing one is difficult enough with all the complexity required to deliver today’s voice, video, data, and gaming services. However, no sooner than the network is planned out on paper — let alone installed — new demands require new changes. How does one keep track of these changes? How does one best ensure that the changes are implemented in the network?

The solution for both experienced providers and hungry upstarts is the adoption of industry best practices. Standard frameworks used as filters for network decision making are a very effective way to build a future-proof infrastructure. Visionael, in particular, figures prominently in two such frameworks:

eTOM (enhanced Telecom Operations Map™)
ITIL (IT Infrastructure Library™)

eTOM and ITIL are different in the sense that one is focused on the telecommunications industry and the latter focused on IT issues within commercial enterprises and government organizations. However, they are similar when considered under the umbrella of quality management or business-process best practices. And Visionael's repository based solution is crucial for a successful implementation in each.

The Visionael IP Service Automation Suite gives communications providers an integrated, best-of-breed repository-based inventory solution that can automate services to each entity and enable end-to-end IP service management. The solution reduces manual processes, previously requiring hundreds of administrators and managers, to an automated system requiring only a handful of managers to control, thus offering zero touch, rapid IP service rollouts over large, complex IP-MPLS networks.